Parent incident should not be resolved when child incident is in open state

[Tulasiram1]

Parent incident should not be resolved when child incident is in open state

[Tulasiram1]

I tried this one but not working

[Prince Arora]

@Tulasiram1 

Have you written the Business rule and condition of Business rule would be Before-update.

[Sonam_Tiwari]

Check the parent back-end name once. OOB its parent_incident 

[Prince Arora · Accepted solution]

Good Catch!! @Sonam_Tiwari 

Please try to update the script as below:

Also your BR should be before update

var gr = new GlideRecord('incident');

  gr.addQuery('active',true);

  gr.addQuery('parent_incident',current.sys_id);

  gr.query();

  if(gr.next())

  {

 current.setAbortAction(true);
 gs.addInfoMessage("Please close all the child incidents first and try again!!");

  }

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

[Tulasiram1]

I changed backend name of parent incident. Now its working. Thank you @Sonam_Tiwari @Prince Arora