Developer

How is the channel (email, chat, phone) captured for customer interactions on a Case in CSM

Hi Community, I'm trying to understand how multi-channel customer interactions are tracked at the data model level in CSM. I know that `sys_journal_field` stores the chronological history of comments and work notes on a Case — but it doesn't seem t...

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how to reset users that blocked by login using authenticator app

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Resolved! Implementing .xlsx Data Export Functionality in Custom ServiceNow Widgets

I have a requirement to implement data export functionality in .xlsx format for custom widgets built in ServiceNow.The expectation is to export the widget data into an Excel file while preserving details such as selected columns, column order, and da...

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HTML tags visible in Special Handling Notes after Australia upgrade

After a recent upgrade, we’ve noticed an issue where Special Handling Notes are displaying raw HTML tags instead of rendering the formatted content. Has anyone else faced a similar issue post‑upgrade?

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Automatically include attachments from TASK, on Email client , Client Template

Hi all, I've created a Client Template for the first time, to be used in the Email Client I've enabled on a custom app. End users pretty happy with what it's doing (Really like how easy it was to make the template) but they have asked is it possible ...

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Scoped App Development

SLA duration and type field value Issue

we have the custom security table in domain A for that related tab Task SLA for thatType and duration field values are showing for admin user but when i login as the Fullfiller or itil user the type and duration field values are not visible how can ...

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Building ServiceNow apps via Claude Code and the ServiceNow SDK

Vibe Coding with Claude Code + ServiceNow SDK This is a series of short episodes (around three minutes each) that walk you through building native ServiceNow apps from your terminal using Claude Code and the ServiceNow SDK. Each episode covers one ...

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Resolved! Create provider notification in ServiceNow when mentioned on Ticket

Hi all, I am currently trying to work on creating a Provider Notification which should notify the person mentioned in the ticket by telling them in the Notification bit in ServiceNow. I've tried finding a solution on the community but a lot don't see...

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MRVS - pass variable from the parent and use it in reference qualifier

Have anyone fixed this problem? Do you have any suggestions?Catalog item variable var1MRVS (Multi Row Variable Set)inside it → reference variableGoal:Use var1 (outside MRVS) inside the reference qualifier of the MRVS reference field.In docs I see:V...

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The Most Underrated ServiceNow Skill: Asking the Right Questions Before You Build

In ServiceNow projects, failures rarely happen because someone doesn’t know how to write a Script Include or configure a Flow.They happen because the wrong thing was built—perfectly.At the heart of most rework, defects, and escalations is a missing o...

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please let me know any mistake in below code

please let me know any mistake in below code because still it's not workingvar reqfor = ritm.variables.requested_for; var query = 'model.short_descriptionINSFW100,SFW102^install_status=1^assigned_to=' + reqfor; var grService = new GlideRecor...

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Looking for end to end details on Automatic software installation using Intune

I am looking for end to end details on how to install a software on end user devices using Intune. I couldnt find the any docs/community posts/blogs/Youtube videos describing the same clearly. Its incomplete or scattered. If anyone has worked on this...

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Public pages not authorized error

When attempting to access the portal registration page, an error is displayed even though the page is configured as public. The Can view permission has been granted and the external role is also assigned. This functionality was working prior to the u...

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Bell notification.

Is there a way to make these changes in bell notification :- Update the existing bell notifications view in ServiceNow with the following improvements:a) Full Text Display:Show the complete notification text without cutting it off (e.g., "HRT2000149 ...

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SCIM Provisioning for Microsoft Entra ID

When attempting to configure provisioning in the Azure portal, I can only see the "Bearer Authorization" and "OAuth 2.0 client credentials grant" options in the Authentication Method dropdown.Could you please confirm whether Basic Authentication is ...

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