Developer

Flow Designer condition using current time executes in UTC causing incorrect comparison with time

Hello Experts,We are trying to implement logic in Flow Designer for Visitor Management.Requirement:If the visitor's Expected Departure time has passed the current time, then we need to update an Overdue flag in the Visitor Registration record.Current...

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Need to trigger SLA when business elapsed time crosses 50%

Hi Everyone, I need to trigger a notification to assigned to when SLA reaches 50% of its SLA for a custom table in Zurich version.We already do have Default SLA flow, how can i use this for my requirement. Best Regards

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Incident state automatically changes from On hold to In progress

Hi All, I am currently trying to fix an issue where an incident automatically changes from On Hold to In Progress state by the system immediately after a user updates the incident to On Hold with On Hold reason as Awaiting User and saves it. The requ...

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Activity log: how to ensure that HTML is always used instead of Raw Text

Hello, we are looking to track an HTML field in the Activity log. But here is what we are seeing: When we go into the ticket we see this: We go into the Filter Activity and unselect the HTML field and reselect it. The moment we reselect it, it goes ...

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Data Stream Action – Unable to Retrieve All Records from Nested Arrays in REST Response

Hello Experts, I have created a Data Stream Action in Flow Designer for a REST integration and am able to successfully retrieve data. However, I am encountering an issue while parsing the response due to its structure.The API returns data in a tabula...

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Resolved! I didn't understand the 'How to translate report titles'

Hi,I have read the 'How to translate report titles' knowledge article but I didn't understand parts 2 and 3.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0726995What I've done:I opened the report's dictionary.I'm not sure how...

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Translating a Report Title

I was excited to find this thread on translating a report name: https://community.servicenow.com/community?id=community_question&sys_id=fcf18fa9db98dbc01dcaf3231f9619ad. However, it's not working for me. The plug-in "I18N: Internationalization" is...

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Scripting and Coding
User Interface (UI)

Resolved! Setup Jira integration

Hi, First of all we do not have integration hub and Jira Spoke.We are trying to create an UI Action that will create Jira tickets from RITM.We havec created an application registry with all the necessary informations (client id, client secrets, url.....

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Description field not visible in Incident Template

Hi Team,One user is unable to see or add the Description field while creating a New Template on the Incident table.User has snc_internal roleDescription field is visible on the Incident formIssue occurs only during template creationAs an admin, I am...

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Translations in Approval decision popup in SOW

In the Service Operation Workspace, when a Change is pending an approval, the user has the "Make approval decision" button in the Overivew tab.When clicking the button , popup is opening. I have two questions:I see that "Approval decision" title is n...

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Is it possible to call an agentic workflow from my virtual agent?

Is there a way I can use an agentic workflow I made in a virtual agent? It seems as of now is only possible to call individual ai agent through VA. I've tried wrapping the workflow in flow designer actions or subflows but those only have steps to use...

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Create a Github Action workflow when a pipeline is created

Hi! I’ve created a solution to instantly trigger a GitHub Actions pipeline whenever a specific catalog item “Request Pipeline for DevOps Team” is submitted in ServiceNow.I started studying on ServiceNow University about ten days ago, and I’m really i...

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Retrieve encrypted file from SFTP server and bring to Servicenow mid server.

I want to retrieve an encrypted file from SFTP server and take it to mid server for decryption. I am not allowed to use any open source tool. Please do help me on this. Thank You, Nandini

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Retrieve a PGP-Encrypted File from SFTP, Decrypt It, and Send Data to ServiceNow

HI Everyone, I have a scenario, where i have to pick a PGP encrypted file from SFTP server, then decrypt the PGP file and send back to ServiceNow . The file contains data related to HR.Please do help me on this. Thank You, Nandini

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Language translation

Hello, I am working on translation of catalog items in ServiceNow, everything is working as expected however if the user submits the request in german or spanish , the Short description in Request item is translated to German or Spanish though my la...

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