Part of the query on sys_user has been ignored because of insufficient access for 'query_range'

[RobDoyle]

Part of the query on sys_user has been ignored because of insufficient access for 'query_range' operation on sys_user_grmember.user

So we recently got our May security maintenance done and I am having an issue with the above error 

I have created a new ACL for this but it is still erroring I did raise a ticket but wasn't very helpful and the KB's don't really advise how to resolve this 

I am not sure what I am doing wrong I did have one related to a query match which i resolved but this query range one is stumping me 

[MatteoMazz]

Hi, I'm experiencing the same issue in my instance when viewing reports that contain custom fields. The query range ACL includes the scrum_user role, which most users have, but the reports still aren't displayed

[RobDoyle]

@MatteoMazz have you tried to set the security attributes to local and seen if that fixes it 

[SreedharPasupul]

It seems there is an article out there where they have explained the Securty patch. Hope this may help people who faces the issue.

https://www.ikconsulting.com/post/understanding-servicenow-s-may-2025-query-range-acl-update-what-yo...