Particular user cannot able to export data

[dharanidd]

Particular user cannot able to export data from servicenow.

After giving export>download it opens a blank page and cannot download data.

Attached the screenshots

[Gavin2]

Hello Dharani,

I have the same/similar issue which seems to be partly caused by a size difference between the user_name field on the User table, and the sys_created_by field on the Attachment [sys_attachment] table. Increasing the field size on the Attachment table has solved some of the issues for me, so it might be worth giving it a look at for yours.

Regards,