Passing variables from reference qualifier - service portal

[Snow Tomcal]

Hello

I am trying to filter a reference field (cmdb_ci) with an advanced reference qualifier, which calls a script include. The script filters according to the variable `u_environment`.

when I tried it with the incident module it worked just fine, but when I used it in the  incident in the service portal (record producer), it didn’t pass the variables, I also tried using current.variables.u_environmet inside the script include, but to no avail.

the reference qualifier is as follows:

javascript:new CIremove().removeRedundantCI(current.variables.u_environment);

Does anyone know why it might not work?

We are working in a closed environment so unfortunately I can’t provide any screenshots.

thank you!

[RaghavSh]

what type of field is u_environment in incident table? and what type of variable is "u_environment" on record producer.

If the field on form and variable type are same it should work.

[Snow Tomcal]

The type of field in the incident table is choice and the type of variable in the record producer is select box, but their function is pretty much the same.

[RaghavSh]

@Snow Tomcal make sure the backend value of choices in field and variable are same.

[Snow Tomcal]

The values are the same in both