Password Encrypt/decrypt on Virtual agent

[Savitha]

I am creating a Change password topic on Virtual agent to change password on AD. I am getting User inputs like Old Password, New Password and Confirm Password by Secure Masking (ie., by enabling Hash Function on all the fields). I am passing all these values into a Flow action "Change User Password".

Issue is:-
While sending the encrypted values to AD, it is not validating the Old Password. The same is working fine if they are not encrypted.
Can somebody help me in this case. The Passwords entered by Users on Virtual agent chat window should not be readable, it should be encrypted and displayed in Dots like in the screenshot. Since the Values are encrypted using Hash function, we are unable to decrypt them before sending to AD action flow.

Thanks in advance,

Savitha

[Savitha · Accepted solution]

I have found the solution for this... Issue solved

I have changed the Text Input Format for the response utility as 'Custom', and got the User name input value into a variable. Now, I am getting the Value in Plain Text. The Hash function is still enabled and it displays the password in encrypted format on the chat. I am able to pass the Plain Text value to AD.

Thanks!

[Jeff42]

@Savitha 

Hi, I have the same problem, system can't return what user input but a long string.

Could share how to fix.

Thank you