Password length not increasing

[Shalika]

Hii,

After the recent changes made in API token Generation of Jira, the token length have increased which are not taking by the ServiceNow . It shows the error message as follows - 

When I tried to increase the password length from default 255 to 2000 by following

Link , still the same error is showing. Also I increased the length to 20,000 and 2048 but still same error.

When I right click on password dictionary to check the max length it still shows 255 length. So how to increase the length

[Dhaval Dokhe]

Could anyone help me for this same issue

any solution to increase the length of password ??

[Manisha Kolli]

Go to the basic Auth configuration in rest message (or) go to sys_auth_profile_basic_list.do in navigator-> create New -> configure Dictionary -> change the max length in the password column-> save. This is the option I found useful and worked for me.

[Manisha Kolli]

Go to the Basic Auth configuration through rets message (or) sys_auth_profile_basic_list.do in the navigator-> create a new entry-> configure the dictionary-> and change the maximum length in the password column. Save your changes. I found this option to be more useful and effective 

[Abhinav2000]

Hi @Shalika,

Over an above this document:  https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1269878

Go to tables-> Name= sys_auth_profile_basic and change the password length to 2048. This worked for me.

Please mark it as helpful if this resolved your issue.

Thanks