Password protected xls or pdf files not allowed
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‎09-25-2017 06:16 AM
Current version
Build tag: glide-helsinki-03-16-2016__patch9-hotfix0a-03-17-2017
Change value of 'glide.security.file.mime_type.validation' property to 'false' but we can do this as it violates other security guidelines and may allow all other non allowed extension to be set.
Is there any one know the other way of doing this via some customization
Response from HI support :
After carefully reviewing this incident and looking for a workaround, unfortunately the only fix currently now to bypass password protected files on to your instance is through setting the 'glide.security.file.mime_type.validation' to false. There is currently no other way to bypass this. If you would like this functionality of bypassing password protected attachments without having to set the 'glide.security.file.mime_type.validation' false, the only way is to go down the implementation or customization route.
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Best Practices
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Instance Configuration
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‎09-25-2017 07:21 AM
Hi Bhupesh,
Are you saying that you are not able to upload password protected xls or pdf file to a record?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎09-25-2017 07:27 AM
Yes
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‎07-25-2022 03:37 AM
Any luck on this? on Rome version apart from changing "glide.security.file.mime_type.validation" to false??
thanks,
Sujit
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‎07-28-2022 01:17 AM
Yes , One needs to create an Alias for the mime type security property.
Raise A Hi Case and they will let you know the alias which system is trying to interpret, then you add that and it should resolve the issue.
that needs to be done for each password protected fiel type