Password protected xls or pdf files not allowed

BhupeshG
Tera Guru

Current version

Build tag: glide-helsinki-03-16-2016__patch9-hotfix0a-03-17-2017

Change value of 'glide.security.file.mime_type.validation' property to 'false' but we can do this as it violates other security guidelines and may allow all other non allowed extension to be set.

Is there any one know the other way of doing this via some customization

Response from HI support :

After carefully reviewing this incident and looking for a workaround, unfortunately the only fix currently now to bypass password protected files on to your instance is through setting the 'glide.security.file.mime_type.validation' to false. There is currently no other way to bypass this. If you would like this functionality of bypassing password protected attachments without having to set the 'glide.security.file.mime_type.validation' false, the only way is to go down the implementation or customization route.

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Bhupesh,



Are you saying that you are not able to upload password protected xls or pdf file to a record?



Regards


Ankur


Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Yes


Sujit4
Tera Contributor

Any luck on this? on Rome version apart from changing "glide.security.file.mime_type.validation" to false??

 

thanks,

Sujit

Yes , One needs to create an Alias for the mime type security property.

 

Raise A Hi Case and they will let you know the alias which system is trying to interpret, then you add that and it should resolve the issue.

 

that needs to be done for each password protected fiel type