Password reset from Virtual agent ServiceNow in Azure AD

[Dinesh90]

Hi @Ambuj Tripathi ,
can you please help me on the step by step process to implement an integration b/w ServiceNow and Azure AD for password reset of a user using ServiceNow virtual agent.

I have a virtual agent using that an user will submit a INC for password reset and it should reset the user's password in AD and trigger an email to user with new password.

Can you please guide me on this.

[Dinesh90]

I am trying to login at portal.azure.com directly

[Dinesh90]

@Aniket Chavan @Ankur Bawiskar : is there any way we can decrypt the below password to see if it is same which we are setting it through action input ?

[Aniket Chavan]

@Dinesh90 refer this thread "Flow Designer action to decrypt Password2 variable"
and  try to follow the steps mentioned in this, also try to refer the below link as well and see if that helps you to debug your issue and let us know.........

• ServiceNow Password Reset Issue with Synced Accounts

[Aniket Chavan · Accepted solution]

Hello @Dinesh90  ,

Just wanted to check in to see if my earlier response helped you out or if you're still facing any issues. If your query is resolved, it would be great if you could mark my reply as helpful and accept it as the solution — that way it can also benefit others who come across the thread later.

Let me know if you need anything else!

Best regards,
Aniket Chavan
🏆 ServiceNow MVP 2025 | 🌟 ServiceNow Rising Star 2024

[Aniket Chavan]

Hello @Dinesh90 ,

Thanks for marking my response as the accepted solution. Just one request — could you please go through the whole thread and mark whichever of my responses you feel helped you the most on this issue as Helpful (and accept those as well, if applicable)? If there are multiple, you can accept more than one.

This will help future readers clearly see which responses were most useful in resolving the problem.

Thanks!😉