While resetting the password the user receives the below OOB email as a error and can't able to login
When I checked the user profile, it existed in the user table, and nothing seemed to be wrong. I generated a password and sent it to the user, and the user was then able to log in to the instance. However, when I checked the password reset activity logs, I saw the following error. I would like to understand why the user was initially unable to log in.
