Suppress all email notifications to all VIP users except when they are added to watch list.

[Akshay14]

Hi All,

We have a requirement where we want VIP users not to receive any emails. The only exception is when someone is added to the Watchlist.

Any idea to achieve this solution would be helpful. 

Thanks in Advance,

Akshay

[SanjivMeher]

I would either write a email script for this.

Or Create separate email when caller = VIP, only send email to watch_list. 

If caller != VIP, email to both caller and watch_list.

[Akshay14]

Hi Sanjiv,

Thanks for reply.

As I mentioned we want to restrict VIP users from receiving mails for all the notifications. There are around 200 notifications in our instance and most of them are OOB with defined trigger conditions and I think what you're referring to is for any particular notification.

I am looking to configure solution at one place instead of rewriting conditions in BR and trigger them using events for each of notification, so that it applies to all the existing notifications and new notifications those will be created in future. 

Thanks,

Akshay

[SanjivMeher]

Hi Akshay,

I can't think of a better solution than this.

Also you may have 200 notifications, but only few are sent to end users. Most are internal notifications.

And I also believe, if it is a request or high priority incident, they would expect the notifications to be recieved. To be honest, it should have been the other way around. That's not send email when they are added to watch list.

[suvro]

Hi,

Disable notification of all the VIP users by default, then Whenever the watchlist changes enable/disable notifications for users added/removed from the watchlist