Password reset url taking to login page

[Tapish Sharma1]

Hi folks, 

I have enabled password reset for local users that are contacts . When the receive the password url link, the link takes them to login page. Not sure why is this happening. How can we redirect them to password reset page instead of login page. The password reset page is Ui page and users should be able to access that.

[Tapish Sharma1]

Hi Samaksh, this has not resolved my issue , Thanks for your reply though! Appreciate it ! 

[Amit Gujarathi]

HI @Tapish Sharma1 ,
I trust you are dojng great.

1. Log in to the ServiceNow instance with an account that has administrative privileges.
2. Go to the "System Properties" module by searching for it in the navigation pane.
3. In the "System Properties" module, locate the property called "glide.authenticate.forpwd_redirect" and click on it to edit its value.
4. Set the value of "glide.authenticate.forpwd_redirect" to the URL of your password reset page. For example, if the password reset page URL is "https://your-instance.service-now.com/reset_password", enter that URL as the property value.
5. Save the changes to the property.

By configuring the "glide.authenticate.forpwd_redirect" property with the password reset page URL, users who receive the password reset URL link will be automatically redirected to the specified page instead of the login page.