Paste Formatting Options dialog box

[Shariar]

Hi all,

When i paste a text or pictures in the HTML field inside incident i get a popup box "Paste Formatting Options dialog box"

I want to remove the popup-box, and the formatting options will always be "Remove Formatting".

[Ankur Bawiskar · Accepted solution]

Hi Shariar,

So it is coming from platform level and simply you cannot update it.

Can you check below URLs

Using HTML Fields - ServiceNow Wiki

Modifying HTML Fields - ServiceNow Wiki

https://www.servicenowguru.com/system-definition/email-notifications-system-definition/htmlformatted...

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[Ankur Bawiskar]

Hi Shariar,

Any update on this?

Can you mark my answer as correct, helpful and hit like if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Thanks in advance.

Regards

Ankur

[Shariar]

Hi Ankur

as you said earlier, it is coming from platform level and we cannot update it

but thanks for you help

[krupanandha]

Hi Shariar,

1. Navigate to System Properties > UI Properties.
2. Locate the property called HTML field editor to use (glide.ui.html.editor).
3. Select htmlArea instead of TinyMCE
   
4. Click Save.

[janrameez]

Hello Krupa,

Changing the HTML Field editor to htmlArea has resolved the issue. But, what would I lose if I opt htmlArea instead of TinyMCE?

Thanks

MJ