Paste Formatting Options dialog box

Shariar
Tera Contributor

Hi all,

When i paste a text or pictures in the HTML field inside incident i get a popup box "Paste Formatting Options dialog box"

find_real_file.png

I want to remove the popup-box, and the formatting options will always be "Remove Formatting".

1 ACCEPTED SOLUTION

Hi Shariar,



So it is coming from platform level and simply you cannot update it.


Can you check below URLs



Using HTML Fields - ServiceNow Wiki


Modifying HTML Fields - ServiceNow Wiki


https://www.servicenowguru.com/system-definition/email-notifications-system-definition/htmlformatted...



Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.


Thanks


Ankur


Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

21 REPLIES 21

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Shariar,



you need to check from where this alert is coming since it may be out of box script.



Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.


Thanks


Ankur


Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

But i cant fine it.


I dont know where it coming from:(


Hi Shariar,



Some alert or info messages come from platform level which you cannot determine in script and also can't modify.


this must be one of them and hence could not be located.


check


a) client scripts


b) UI policy script


c) UI Scripts




Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.


Thanks


Ankur


Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi,



I have checked all three of dose scripts.


i didn't find anything