Paste Formatting Options dialog box

Shariar
Tera Contributor

Hi all,

When i paste a text or pictures in the HTML field inside incident i get a popup box "Paste Formatting Options dialog box"

find_real_file.png

I want to remove the popup-box, and the formatting options will always be "Remove Formatting".

1 ACCEPTED SOLUTION

Hi Shariar,



So it is coming from platform level and simply you cannot update it.


Can you check below URLs



Using HTML Fields - ServiceNow Wiki


Modifying HTML Fields - ServiceNow Wiki


https://www.servicenowguru.com/system-definition/email-notifications-system-definition/htmlformatted...



Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.


Thanks


Ankur


Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

21 REPLIES 21

Hello Krupanandan,



I have tried the steps mentioned, selected htmlArea instead of TinyMCE and still getting the pop-up message. Is there any other way. Could you please help.



Thanks,


Kamana


This is really helpful, and resolves the issue that we have and saves time for many.

Thanks 

Venkat R

janrameez
Giga Contributor

Hello Shariar,



I'm facing the same issue with my HTMl field. Could you please let me know how you got rid of that Pop up?



Thanks


MJ


Elias11
Giga Expert

Hi All I have also found that if you set this property to false it will remove the HTML Formating Tab and the message wont come after copy paste anymore, you can than still keep the TinyMCE option. you just need to set glide.ui.email_client.html to false.


Hi Elias,



Are you able to supress the formatting popup by disabling the glide.ui.email_client.html property? I followed the same steps but still we are seeing the popup box.




Thanks,


Sandeep