Paste Formatting Options dialog box

[Shariar]

Hi all,

When i paste a text or pictures in the HTML field inside incident i get a popup box "Paste Formatting Options dialog box"

I want to remove the popup-box, and the formatting options will always be "Remove Formatting".

[Elias11]

Hi Sangun I just set the property to false and then set the formatting back to TinyMCE. I dont see the popup anymore. What ServiceNow Version and Patch are you using? Cheers Elias

[Sandeep132]

Hi Elias,

We are in Jakarta Patch 4 and i tried the following steps.

1. In UI properties i set "HTML editor to use" as "HTMLArea".

2. Set the property "glide.ui.email_client.html" to false.

3. Went baclk and change the HTML to be used as TinyMCE"

Still we are getting the popup when pasting a text into html area.

Thanks,

Sandeep

[markande]

why this pop is popping.

Need Proper Answer.

[rmpsmith]

Hi Vivek,

This is part of the TinyMCE PowerPaste functionality (https://go.tinymce.com/blog/how-to-supercharge-your-wordpress-website-with-advanced-content-creation... ) so is not something that is controllable through the Servicenow product.

PRB1249535 has been raised though, requesting that TinyMCE provide their product such that text is translatable, seeing as we use it in our product. The only option is to use HTMLArea field instead of TinyMCE.

br

Richard

[Dan Ostler]

I was having this issue looking for a proper solution and I found this HI Article. It allows you to still use TinyMCE and it will remove formatting by default.