PATCH API

[Shabbir1]

Hi 

Need PATCH API to update comments filed in incident tried this below API its working fine with sys_id of the incident but I want to update incident with incident number can anyone help me how to achieve this 

PATCH API:

https://dev127677.service-now.com/api/now/table/incident/f70289b187ffad5093e30d490cbb359a?sysparm_fi...

JSON

{

"comments": "TEST"

  }

[Abhay Kumar1]

@Shabbir1 Try post method with correlation Id, as what I am aware correlation id is a field which is used to verify whether it's new one or existing to be updated .

Hope this will help you.

[Shabbir1]

we are updating already created incident ..so it comes under PATCH correct..?? i want to update comments field .with sys_id its working as i shown above but we need to update by using incident number ..in REST API explorer sys_id is showing mandatory... how to achieve this..by using incident number??

[Abhay Kumar1]

@Shabbir1 then you should have to have import set with proper transform map to achieve this.

[Gurpreet07]

Update api works only with sys_id. To accomplish this kind of task, you first need to use get method to get the sys_id against the incident number and then use patch / put method to update the record using sys id.

Get Api:

https://dev127677.service-now.com/api/now/table/incident?sysparm_limit=1&sysparm_query=number=INC0015832'

Above will provide you with all details of the record from which you need to get sys_id and use that in patch api.