Display section "Variables" contain MRVS on record HR Case

[Kien Luc Tuan]

Hi everyone, I have a question associated with the multi-row variable set (MRVS)
I have a record HR case with a payload field  (an object) that includes data submitted from MRVS.

For example

Before this, I knew that it is possible to show the "Variables" section on RITM/SCTASK.

The question here is:  "Is there anyway to display the same on HR Case record with a section "Variables" with above MRVS. (in case I could extract value MRVS from payload) ?

It would be great if you have any idea or solution. Thank you a lot.

[Ankur Bawiskar]

@Kien Luc Tuan 

Is your HR case form not having the variable editor added?

If yes then it should show all the variables including MRVS

[Kien Luc Tuan]

Hi @Ankur Bawiskar,  following OOB servicenow, variables editor is deactive for hr case, but as you mentioned:
1. Is there any risk if we activate it for adapting desired requirement?
2. If we activate it,  Does it shows all variables from form submission to create HR case record? cause of this scenario I only want to show the "MRVS" only in case the form has many variables.

It's thankful to hear your opinion.

[Ankur Bawiskar · Accepted solution]

@Kien Luc Tuan 

I don't see any risk.

OOB it's available on HR case, not sure why it's disabled in your instance.

It shows the variables which were submitted by user and might hide few based on catalog client scripts which are hiding those on target HR case record

Should not be a concern since agent who will be working on the HR case will see what info requester has submitted.

If my response helped please mark it correct and close the thread so that it benefits future readers.