Patch Management in ServiceNow CMDB.

[mania]

Hi,

Patch Management in ServiceNow CMDB.

• How Patch Management can be used in CMDB data into ServiceNow?
• What are the Plugins for Patch Management?
• What are dependency plugins for Patch management ?
• If I want to use patch management for alerts/Notifications in CMDB how to utilize it?
• How to integrate it with ServiceNow? 
• What are the steps to Utilize it?

Any Product Documentation or Videos or you can answer the above question in any way which can help will be appreciated from you. 

Thanks in Advance!

[Ramesh Lohar]

ServiceNow Patch Management is a part of IT Operations Management (ITOM) and is used to manage and deploy patches to CI's (Configuration Items) in the CMDB (Configuration Management Database). Here's how you can utilize it:

1. **Plugins for Patch Management**: The main plugin for Patch Management in ServiceNow is the "IT Operations Management" plugin.

2. **Dependency Plugins for Patch Management**: The ITOM plugin has several dependencies including Discovery, Service Mapping, and Event Management.

3. **Using Patch Management for Alerts/Notifications**: Patch Management can be used to generate alerts and notifications based on the status of patches. For example, if a patch fails to install, an alert can be generated and sent to the relevant team.

4. **Integrating Patch Management with ServiceNow**: Patch Management is a part of ServiceNow's ITOM suite and is integrated with the CMDB. The CMDB stores information about all the CI's in your organization and Patch Management uses this information to manage and deploy patches.

5. **Steps to Utilize Patch Management**:
- Enable the ITOM plugin.
- Configure Discovery to discover all the CI's in your organization.
- Use Service Mapping to map the relationships between the CI's.
- Use Event Management to manage events and generate alerts.
- Use Patch Management to manage and deploy patches to the CI's.

6. **Product Documentation and Videos**: ServiceNow provides comprehensive documentation and videos on their official website. You can find information about Patch Management in the ITOM section of the documentation.

Please note that the exact steps and procedures may vary depending on your specific ServiceNow version and configuration. Always refer to the official ServiceNow documentation for the most accurate and up-to-date information.

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[andrewrouch]

Hi Ramesh, while I do agree that Patch Management in the ITIL model is part of IT Operations Management, the only references I can find on the docs.servicenow.com site are related to Vulnerability Response. 

Can you please provide links to information that shows how (for example) Discovery patterns are enhanced by the plugin to capture patch data, on what platforms, where the data gets stored, how approved patches are selected and deployed etc.

[Community Alums]

I have had the same task/discussion earlier.
I my oppinion you have 2 ways to go with handling and documenting patches:

1: Controlled patch management

2: discovered patch management

1: her you build flows for handling the patch process (through request and change)

2: here you discover changes to patch level (build version etc) and create reports or actions upon changes.

1: you can build a patch process in flowdesigner starting with a request where you initiate and collect/test the patch. Then you create a change with change tasks (or you could create a parent change with multiple child changes) to execute the patching.

2: if you are using automated patching (like windows update) you can create reports or flows to react when a patching has been completed. That should be connected to data manger policy to capture failed patches or components not patched to proper level.

There exists classes/tables for patches and can be used as  related list on CIs