PDI Australia version, no change management menu on fresh load.

[GlennS]

Hi,

I'm new to the PDI, so in the end had someone more experienced have a look for me.

When I created a new instance using the Australia version, I did not get any menu options appearing for change management. You could search for and modify change tickets, but the menu was unavailable.

I then created a new instance with Yokohama, and the menu was available.

I then upgraded that instance to Australia, and the menu was still available.

It only happens when I create a new PDI with the Australia version.

[Vinay9550]

Hi @GlennS, @Les1,

Install App id: "sn_sow_itsm_cont" to enable the Incident and Request Modules.

SOW ITSM Advanced Applications (Change, Problem, Major Incident Management (MIM), On-Call Scheduling, Walk-up Experience)

Install App ID: "sn_sow_itsm_adv_ct" to enable the Change and Problem modules.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards

[Jaipal Reddy]

The Parent Application Menu is missing and also the mappings to the sub menu's. I have used Now Assist to build them back. Just run the background script attached to them back. Make sure to refresh the page after running the BG Script.

[Dr Atul - LNG]

Plz share the back groud script.also now assist not work in pdi.

[Jaipal Reddy]

It is already attached in my response. Could you check and confirm?

[Dr Atul - LNG]

Thanks, buddy! But I’m more interested in seeing how you’re running it now in Assist in PDI.