PDI dev295777 Offline - 502 Bad Gateway

[akhiii0414]

Hello ServiceNow Community,

My Personal Developer Instance (dev295777), running the Australia release, has been showing Offline for several hours.

When I open the instance URL, I receive a 502 Bad Gateway error (snow_adc). I have tried refreshing the instance status in the Developer Portal, but it remains Offline.

I have an important project in this instance and unfortunately do not have a backup. I have not released or reset the instance.

Could someone please advise whether this may be an infrastructure issue and how I can recover my existing instance while preserving my project data?

Thank you.

[Kh_Samyak]

Hi @akhiii0414,

Some PDIs may be temporarily unavailable due to scheduled maintenance.

If your PDI is currently offline, you can:

• Wait for maintenance to complete and your instance to become available again.
• Release your current instance and request a new one. Please note that releasing your instance will permanently delete all data and work stored on it.

As a reminder, PDIs are unsupported development resources and do not have an availability, support, or uptime SLA. We strongly recommend regularly backing up any work you don’t want to lose.

[Dr Atul - LNG]

Some PDIs may be temporarily unavailable due to scheduled maintenance.

If your PDI is currently offline, you can:

Wait for maintenance to complete and your instance to become available again. Release your current instance and request a new one. Please note that releasing your instance will permanently delete all data and work stored on it.

As a reminder, PDIs are unsupported development resources and do not have an availability, support, or uptime SLA. We strongly recommend regularly backing up any work you don’t want to lose.

Cc @Kh_Samyak 

[Tejas Adhalrao]

hi @akhiii0414  ,

 check this https://www.servicenow.com/community/app-engine-forum/pdi-offline/m-p/3611953

If this helped, mark it helpful and accept the solution.

Regards,

Tejas