PDI dev413522 stuck Offline and returns TLS error

[22p61a05c6]

Hello Team,

My Personal Developer Instance (dev413522) is stuck in Offline state.

Symptoms:

- Instance URL: https://dev413522.service-now.com

- Error displayed:

"Bad Request - This combination of host and port requires TLS."

- Developer Portal shows the instance as Offline.

- No Start/Resume Instance option is available in the Actions menu.

- View History is empty.

- The issue occurs from multiple devices and networks.

Could you please check the backend status of my PDI and help recover it?

Thank you.

[Dr Atul - LNG · Accepted solution]

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

[JakubGiza]

Good afternoon

I've been struggling with the same issue 

Bad Request
This combination of host and port requires TLS.

What is a reason for that? What's a typical ETA for resolution?

Thank you

Jakub

[sn-emma]

The same did you fix the issue

[JakubGiza]

Hi @sn-emma 

IMHO, SNOW has been performing some maintenance work cuz so many other devs have thier PDIs offline. 

At least they posted on my instance that statement a few hrs ago

So nothing more to do but be patient.

Good luck with your struggle!

Jakub