PDI dev413522 stuck Offline and returns TLS error

[22p61a05c6]

Hello Team,

My Personal Developer Instance (dev413522) is stuck in Offline state.

Symptoms:

- Instance URL: https://dev413522.service-now.com

- Error displayed:

"Bad Request - This combination of host and port requires TLS."

- Developer Portal shows the instance as Offline.

- No Start/Resume Instance option is available in the Actions menu.

- View History is empty.

- The issue occurs from multiple devices and networks.

Could you please check the backend status of my PDI and help recover it?

Thank you.

[Dr Atul G- LNG · Accepted solution]

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.