PDI dev413522 stuck Offline and returns TLS error

22p61a05c6 · 3 weeks ago

Hello Team,

My Personal Developer Instance (dev413522) is stuck in Offline state.

Symptoms:

- Instance URL: https://dev413522.service-now.com

- Error displayed:

"Bad Request - This combination of host and port requires TLS."

- Developer Portal shows the instance as Offline.

- No Start/Resume Instance option is available in the Actions menu.

- View History is empty.

- The issue occurs from multiple devices and networks.

Could you please check the backend status of my PDI and help recover it?

Thank you.

Dr Atul - LNG · 3 weeks ago

Current status:

Developer Site: Available
New PDI provisioning: Paused
PDI reclaim and wake actions: Paused
Existing PDIs: Some remain offline
User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Tanushree Maiti · 3 weeks ago

Hi @22p61a05c6

I faced the same issue (with same error) yesterday. Since I needed the instance urgently, I released the existing instance through the Developer Portal and requested a new one. I received the new instance within 2 minutes.

If you’re okay with waiting, you can wait for another 1–2 days. Otherwise, you can follow the same process I did.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

scott_hardi · 3 weeks ago

This is also a problem with my PDI (dev409339), only 4 days since last access. Very annoying when planning a demo.