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PDI Instance will not wake up

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Amy Cornelison
Tera Contributor

‎04-11-2025 07:51 AM

I have tried to sign on to my PDI and it continues to spin and will not wake up. 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-11-2025 07:52 AM

Hi @Amy Cornelison 

 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Sandeep Rajput
Tera Patron
Tera Patron

‎04-11-2025 10:08 AM

@Amy Cornelison If you have already been waiting for quite some time then I suggest you to release the existing PDI instance and request for a fresh one. Unfortunately, there is no official support available for the Personal Development Instances and requesting a new instance is only solution available to resolve it.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to vjain30

‎04-14-2025 06:51 AM

Not now, as it's not awaking you can't do anything.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

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vjain30
Tera Contributor

‎04-22-2025 06:12 AM

Finally after 4 days instance is back online, thanks!