Developer

Outbound REST via MID server using mutal auth

Hi forumI try to connect to a remote REST service that are using mutal auth: I got it working without a mid server, but I need to use a mid server for this connection: I have tried to follow this knowledge article:https://www.servicenow.com/docs/r/in...

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SOW List Controller Data Broker Transform Error: Cannot read property 'internalType' from undefined

Hi Community,I am encountering a rendering error within Service Operations Workspace (SOW) when trying to open the "Open items" navigation list menu under the Requests section.My Questions:1. Has anyone pinpointed the exact field or column configurat...

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Sales CRM Decoded: THE BIG PICTURE

What is Sales CRM ServiceNow Sales CRM manages the whole product sales life cycle on one platform: pre-sales leads and opportunities, quotes, order capture and fulfilment, order and invoice cases, and post-sales changes and renewals. Front, middle an...

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PDI Scheduled for Reclamation Despite Daily Usage

My Personal Developer Instance (dev226319) has been scheduled for automatic reclamation due to inactivity. However, I actively use this instance every day for development, including creating tables, records, business rules, client scripts, Script Inc...

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How to rollback your modifications made by FiX script or Background Script

Recently I was working on a requirement where I needed to write a script to remove specific users from their respective groups and remove all of their roles (given directly to them without any group) and only assign 'snc_internal' role to them. I did...

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Scripting and Coding

Resolved! Can't change user role to admin for my PDI

Hello SN community, I have requested a PDI to practice, the "Change User Role" is dimmed as per screenshot, I have tried to reset and wipe my instance a lot with no clue, I have also released the instance but the issue persisted. KFYA

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ServiceNow Incident Alerts as Adaptive Card on Microsoft Teams

Hello Experts,Any idea and document for ServiceNow Incident Alerts as Adaptive Card on Microsoft Teams. I would like to configure this.

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Looking for a Complete Guide to GlideRecord and GlideAggregate Methods in ServiceNow

Hello Community Members,I am learning ServiceNow scripting and want to develop a deep understanding of GlideRecord and GlideAggregate.I am looking for reliable learning resources, documentation, or practical examples covering all important methods, i...

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Want to display button in related list using UI action

I want to perform a action in that I need to use UI action to set button in related list of that perticula form . Anybody will tell me how to do that ?

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Resolved! com.glide.par.unified_analytics.enabled = No reports or no dashboards. Fun.

So, just upgraded from Yokohama to Australia. The sys_property "com.glide.par.unified_analytics.enabled" is a PITA. When com.glide.par.unified_analytics.enabled is set to FALSE, itil users cannot access any reports they had built. When they click o...

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Conditional visible Multi-Row Variable Set

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, While working with the Multi-Row Variable Set on Catalog Items, a while ago I stumbled on making the Multi-Row Variable Set conditional visible. Conditional ...

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Is it possible to set the subject of an email client template using an email script?

I have created a custom email client template in my pdi which uses the London version. I would like the subject to be set using an email script. I am able to set the content of the email client template using the following for example: template.print...

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Setting Subject in Mail Script for Email Client Template

Can we set a subject in Mail Script for Email Client Template (sys_email_client_template) . Tried below

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How do I dynamically create the Subject in Client Template to populate based on information from the case?

I am trying to dynamically create the subject of a reply email to populate based on information from the case. I am using the Email [sys_email] table so I'm able to capture the email chain in the reply. I want the case number as well as the short de...

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Scripting and Coding
User Interface (UI)

Resolved! Add info to subject with Email Script in Email Client Template (email action on a Change record)

Hello there, I am trying to run an email script to add the current month to the subject, but it won't work. Any idea why ?I'm calling my email script in the HTML field of the Email Client Template. It should be running when a user wants to send an Em...

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