PDI is for AES Creator? What do I need to do to have it show like a user with Cases, Incidents, etc

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KimB9
Tera Contributor

‎12-19-2023 10:11 AM

So I requested a PDI the other day and it created one for me - I did NOT get to choose the Release, etc.  but it has me as an AES Creator.  I do not have any access to install plug-ins, see Cases, Incidents, etc.  I need a regular working instance so I can troubleshoot and explore CSM, Request mgmt, etc.  Please help!

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Maik Skoddow
Tera Patron
Tera Patron

‎12-19-2023 10:22 AM

Hi @KimB9 

after logging in at developer.servicenow.com you can change the user role to admin:

MaikSkoddow_0-1703010169078.png

Maik

 

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Maik Skoddow
Tera Patron
Tera Patron

‎12-19-2023 10:22 AM

Hi @KimB9 

after logging in at developer.servicenow.com you can change the user role to admin:

MaikSkoddow_0-1703010169078.png

Maik

 

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KimB9
Tera Contributor
In response to Maik Skoddow

‎12-19-2023 10:26 AM

That worked!  THANK YOU!!!!!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-19-2023 10:30 AM

Hi @KimB9 

 

LearnNGrowAtul_0-1703010615988.png

 

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