PDI is inaccessible - Authentication failing across all methods

[kunalachary]

Hi Community,

I'm facing an authentication issue with my Personal Developer Instance (PDI) — dev320576.

Authentication is failing across all methods (password, accessing from https://developer.servicenow.com/). I've already reset the password, but the issue persists. The instance is accessible, so this seems to be an authentication problem on ServiceNow's end rather than something I can resolve from my side. There was no downtime notice for the same.

Could anyone help with the following:
1. Is there a known issue or ongoing disruption with PDI authentication?
2. Is there a way to escalate this to the ServiceNow team for faster resolution?
3. Are there any alternative steps to restore access?

Any guidance would be appreciated.

[Dr Atul G- LNG]

Hi @kunalachary 

There is no support available for PDI, so there is nowhere we can escalate this issue. Could you please share a screenshot of the problem? It would help us understand whether the issue is that the password is not working or if it's something else.

[kunalachary]

I have attached the screenshot for Authentication failure with this message. I have reset the password, but still facing this issue.

[Dr Atul G- LNG]

Try to login from developer site, click on pdi link and see it logged in else try to reset the password again.

[Tanushree Maiti]

Hi @kunalachary 

For Resetting Instance password , here are the options

Option 1 : Check your mail my your instance id, Password was shared when it was assigned to you.

Option 2:  Go to the ServiceNow Developer Portal and sign in.

Click on Manage my Instance

On Instance widget, there is a gear icon . click on that

Select Reset instance password