PDI is offline

[taimooreon1]

Hi, I want to access my PDI which has some of my work as well in a scoped application. But when I tried to login I see "Service Interruption" page. I am unable to login. can anyone please tell me how can I get my PDI or atleast the data back? I had my work in scoped app but the data is not backed up locally or online.

@employee

Thanks,

Taimoor

[Dr Atul G- LNG]

Hi @taimooreon1 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

[taimooreon1]

Yes, thankyou will try to backup from now on regularly

[Dr Atul G- LNG]

If feel okay, please accept the answer and close the thread. 🙂 

[Community Alums]

Hi @taimooreon1 

There is no support for PDI by serviceNow, may be you can wait and check after sometime.

The recommended way is to make everything in update set and end of the day you export the update set. In this way if your PDI is not active you have your all work.

Thanks and Regards 

Sarthak