PDI is present but won't start.

Suke Tomy
Tera Contributor

5 hours ago

 

Dear developers


The following message appears, and PDI fails to start.

I'm at a loss....

”We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes”

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1 REPLY 1

Tanushree Maiti
Tera Patron

3 hours ago

Hi @Suke Tomy 

 

There is no support available for PDI.

 

So try following steps:

1.  Log out completely, clear your browser cache, and log back in.

2.  Sometimes session caches cause UI hitches, so a different browser or an Incognito window can bypass the issue.

3. Log in to your ServiceNow Developer Portal, go to the "Manage My Instance " button, keep refreshing the Instance widget/page.

TanushreeMaiti_0-1781365474705.png

 

If nothing works, Release the instance and Request for New PDI Instance.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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