- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-17-2025 08:59 PM
PDI is under maintenance since 7 days.
When I open my instance, I see this message:
Upon clicking, it takes me to HI/support page. Crazy!!!
How can we report PDI issue on HI?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-17-2025 10:12 PM
Hi @Suggy
As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:
- Wait, it should come online after some time.
- Release your instance and request a fresh installation. Please note, all development work that hasn't been backed up will be lost for good
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-17-2025 09:24 PM
Hi @Suggy
Pdi doesn't come with any support means, no one can help here. You can wait that is only option. Also HI ticket will also not worl here.
This pdi was down due to unplanned maintenance which cause issue for many users.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-17-2025 10:12 PM
Hi @Suggy
As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:
- Wait, it should come online after some time.
- Release your instance and request a fresh installation. Please note, all development work that hasn't been backed up will be lost for good
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-17-2025 10:36 PM
Exactly. ServiceNow should update the page by with a different message for PDI. I believe this has been like this since beginning
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-29-2025 06:26 PM
Hi Suggy,
Did you ever get your instance back?