`PDI Issue

schetry · ‎12-06-2024

Dr Atul G- LNG · ‎12-06-2024

Go to developer.service-now.com

and after login , please check is your PDI is shown there?

If yes, try to refresh the PDI.

Also try to open the pdi in mobile browser and with mobile data.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎12-06-2024

Hi @schetry

Good to know. You can accept correct answer and close the thread.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎12-06-2024

Hi @schetry

Look like network issue. I am using PDI and there is no issue. Clear the cache and then try,.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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schetry · ‎12-06-2024

Hi,

Thanks for your reply.

I tried clearing the cache and cookies, using a different browser, and even releasing the instance, but I’m still facing the same issue.

Dr Atul G- LNG · ‎12-06-2024

Hi @schetry

Go to developer.service-now.com

and after login , please check is your PDI is shown there?

If yes, try to refresh the PDI.

Also try to open the pdi in mobile browser and with mobile data.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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schetry · ‎12-06-2024

Hello @Dr Atul G- LNG,

I tried to open PDI on my phone using a mobile network, but it’s giving the same error message. I have released the instance and also tried refreshing it.