PDI issue

[DivyaV683179513]

Please let me know how many days this process will take. I have been waiting for 4 days.

[Aditya_hublikar]

Hello @DivyaV683179513 ,

There was Servicenow internal error and they also announce about it :

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

You can also refer this :

https://www.servicenow.com/community/itsm-forum/pdi-access-issue-servicenow-announcement/td-p/357818...

Dont worry , I faced the same issue as well, but my instance was restored after a few days. It is an internal issue on ServiceNow's end. Please be patient—they should resolve it soon.

If this helps you then mark it as helpful and  accept as solution.

Regards,

Aditya

[Dr Atul G- LNG]

Hi @DivyaV683179513 

Don't worry—this is quite common at the moment.

Over the past few days, many community members have reported delays when requesting a PDI. In some cases, the waiting period has been 2-3 weeks or even longer, especially for lower ServiceNow versions.

You can try requesting an instance on an earlier release, such as Zurich or an older version, but there may still be a waiting period due to high demand.

For now, patience is the best approach, as PDI availability depends on overall demand and ServiceNow's infrastructure capacity.

Latest update: I heard from community members that PDIs are now being provisioned more easily and quickly. You may try cancelling the current waitlist request and submitting a new request again.