PDI not working
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‎12-18-2023 01:35 AM
About two days ago, PDI started up slowly. Today, it's almost impossible for me to wake up.
In this case, there is an answer that says the best solution is to wait, but today it won't boot up even after 5 hours.
What is the reason for not standing up?
And is there no other option but to wait?

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‎12-18-2023 01:38 AM - edited ‎12-18-2023 01:39 AM
Hi there,
There's no other option but to wait like you are mentioning already yourself. PDIs simply don't come with support. Worst case you would need to request a new PDI.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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‎12-18-2023 01:38 AM
Consider it dead and unfortunate there is no support available for PDI. Please release this PDI and get a new PDI please.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎12-18-2023 01:39 AM
Hi @Komazawa Akane ,
The short answer is no - as there is no support available for PDIs. So basic, wait till it comes back to normal or relase your instance and request a fresh installation. Those are the options that you have.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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‎01-10-2024 05:18 AM
if my answer has helped with your question, please mark my answer as accepted solution.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/