PDI Offline – 502 Bad Gateway – Start Building Disabled - Manage my instance Disabled

viraj37456
Kilo Contributor

 

Hello ServiceNow Team,

My Personal Developer Instance (dev428xxx), running the Australia release, is currently Offline.

Both the Start Building and Manage My Instance buttons are greyed out. When I try to access the PDI directly, I receive a 502 Bad Gateway (snow_adc) error.

I have refreshed the page several times, signed out and back in, and waited, but the issue persists. The instance briefly displays "Refreshing Instance..." before returning to Offline.

I last accessed my PDI successfully approximately one week ago.

Could you please investigate whether my existing PDI can be restored without losing my work?

Thank you for your assistance.

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