PDI - "Last Used" isn't resetting

[Kristin J]

Hello....anyone else having their PDI "last used" not reflecting the actual last used time? Last week it showed 3 days, and this morning it was 7 days, despite accessing it regularly, and considering how long I was waitlisted for it, I really didn't want to lose it in 3 days.

I hit "refresh" this morning and it changed to "last used 7 hours"...but is that what I have to do now on top of simply using it Pressing a button before working in the instance doesn't take effort or ruin my day, but if I need to do it to avoid losing the instance, I want to know that. Because losing the instance would kinda ruin my day 🙂

Thanks, folks,

Kristin

[Dr Atul G- LNG]

Hi @Kristin J 

Don't worry—this is quite common at the moment.

Over the past few days, many community members have reported delays when requesting a PDI. In some cases, the waiting period has been 2-3 weeks or even longer, especially for lower ServiceNow versions.

You can try requesting an instance on an earlier release, such as Zurich or an older version, but there may still be a waiting period due to high demand.

For now, patience is the best approach, as PDI availability depends on overall demand and ServiceNow's infrastructure capacity.

[Kristin J]

Hello, thanks for the reply. I already have a PDI...it's just that the "last used" counter isn't updating so I was concerned it was going to be reclaimed when I am actively using it. 🙂

[Tanushree Maiti · Accepted solution]

Hi @Kristin J 

Its a common issue of PDI which many community members have faced before. Do not worry.

Note: There is no support available for PDI

Refer: https://www.servicenow.com/community/servicenow-studio-forum/pdi-last-used-time-not-updating/m-p/347...

[Kristin J]

Thanks for the reference to the other user...I don't feel alone now, haha. I know that there is no support for PDI, but I feel that internally, there has got to be a team that is responsible for the provisioning and any technical issues with provisioning PDIs. Maybe it's all AI provisioning the PDIs now, but I hold hope that somewhere there is a person saying "Hey..the counters aren't working and our customer devs are concerned about losing an existing PDI and having to wait 3 weeks for another..." 😉