PDI Reclaim Warning

[layanalmegbil]

Hey, I’ve been working on my PDI but was inactive for about 10 days. Yesterday I received a warning email saying that my instance will be reclaimed on Jan 22. I logged in and woke up the instance, and noticed that some of my newer work wasn’t saved, although the older changes were still there.

I had previously linked the instance to GitHub via Source Control, and when I clicked Commit changes, I found around 70 changes. I assumed those were the unsaved updates made before the inactivity, so I committed them.

My concerns are:

Will the instance still be reclaimed on Jan 22 even after waking it up?

How can I verify that the changes I committed are actually the newer work that wasn’t visible when I logged in?

Thanks!

[GlideFather]

Hi @layanalmegbil,

if you managed to log in, then the 10 days period is restarted.. imagine the sand clock, logging in makes it start again ⏳.

I don't think it's possible that some of your stuff would be lost, with PDIs you either have everything or nothing, but I never heard not experienced that just some configurations were lost. 

There's no support so there's no way how to verify this...

As a check, you can navigate here:

https://developer.servicenow.com/dev.do#!/manage-instance 

to get an idea about your PDI's status, if it is online, then you have at least 10 days of life of it :))) 

If you don't feel comfortable, then backup everything you don't want to lose (data, xmls, update sets or the source to github you mentioned), then release the current and request a new instance...

[layanalmegbil]

Hi @GlideFather !
Thank you for answering my concerns, I tried importing my scoped application via source control into another instance and verified that it works! but it still won't show some of my data, I had modified some things for the users, made groups, and had two tables with records within them but now its all empty for some reason, do you know if there is a way to retrieve all changes to ensure a complete backup?
Thank you again

[Dr Atul G- LNG]

Hi @layanalmegbil 

When you log in to a PDI, you get a 10-day extension to its lifetime. However, PDIs don’t come with support, so they can be reclaimed at any time. It’s better to take a backup so you’re on the safe side.