PDI Stuck Upgrading (14+ Days)

johndiaz · 3 weeks ago

My PDI has been upgrading from Yokohama Patch 5 to Yokohama Patch 6 for 14+ days.

I'm not sure how to proceed. Anyone run into this issue before?

GlideFather · 3 weeks ago

Hi @johndiaz,

log in to: https://developer.servicenow.com/dev.do
click the top-right profile button,
select Upgrade instance:

Eventually, in the left pane you can see the instance status, whether it is upgrading or what..

If you want, you can first click on Refresh Instance and if no help then the Upgrade and select version..

Let me know whether this helped you

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/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */

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johndiaz · 3 weeks ago

Yesterday, I refreshed instance, then requested the Upgrade again. I got an email later in the afternoon that the upgrade was unsuccessful. I went back, and saw I had gotten that same email 2 weeks ago as well for the original upgrade.

When I log into the instance, I do get taken to the Upgrade Monitor homepage, where it's still acting like the original upgrade is running (now up to 15+ days).

While everything else does not seem like the upgrade is running - I can't update any store apps since it thinks the Upgrade Job is still running.

I think I'll just grab what I need, and release the instance and start fresh.

Thanks everyone for your help.

Dr Atul G- LNG · 3 weeks ago

Hi @johndiaz

To be frank, if it’s taking this long, it likely won’t work. It’s better to take a backup of your update set, release this one, and start with a new update set.

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Bhuvan · 3 weeks ago

@johndiaz

When the patch upgrade is in progress, you can still you use your PDI and should not have any impacts.

If the upgrade instance and refresh instance do not work even after multiple tries, release the instance and request a new one since ServiceNow do not provide support for PDIs.

If this helped to answer your query, please accept the solution and close the thread.

Thanks,

Bhuvan

Nikhil Bajaj9 · 3 weeks ago

Hi @johndiaz ,

It happened with me in past. Solution- Release insatnce and get a fresh one.

If my answer helepd you, mark it- solution accepted.

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
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Nikhil Bajaj