PDI wanting me to change the admin password, that I don't have

Ian Mildon · ‎04-26-2023

I just went to the Developer site and clicked the button to "start building" and expected it to auto log me into my PDI. Instead it is taking me to a "/login_cpw.do" page to enforce a password change on my PDI.

Now the problem is, I never had the "current" password for the admin account; as it was never offered up and clicking the aforementioned button performed the login.

lp6 · ‎04-26-2023

Before clicking start building on the top right you have an option to check your current instance password try to use that

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Ian Mildon · ‎04-26-2023

This gets even more weird. I checked my inbox to see if there had been any notification concerning my PDI; and to explain the "reclaim/wipe" that had occurred. And I was out of the office on Monday, so not paying too close attention to emails. And there in my inbox was an email with this content:

Ian,

You recently requested your personal development instance: dev99854 to be "Reset and wiped". This operation has completed successfully. You are now able to login to your instance by clicking here.

Your new instance password is: yhHNjo2YX8=%

You will be requested to change this password once you successfully log into your instance.

Thanks for being an active member of the ServiceNow Developer Program.

Best Regards,
ServiceNow Developer Team

But the thing is, I DIDN'T request this!

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lp6 · ‎04-26-2023

clear cache and try to login again

lp6 · ‎04-26-2023

Before clicking start building on the top right you have an option to check your current instance password try to use that

Ian Mildon · ‎04-26-2023

I'd forgotten about this option, especially since they took it off the main screen and hid it below a dropdown next to your "avatar".

lp6 · ‎04-26-2023

please mark the solution as helpful it might help someone else