PDI wanting me to change the admin password, that I don't have

[Ian Mildon]

I just went to the Developer site and clicked the button to "start building" and expected it to auto log me into my PDI. Instead it is taking me to a "/login_cpw.do" page to enforce a password change on my PDI.

Now the problem is, I never had the "current" password for the admin account; as it was never offered up and clicking the aforementioned button performed the login.

[lp6 · Accepted solution]

Before clicking start building on the top right you have an option to check your current instance password try to use that

[Ian Mildon]

Well, I did just get this re-setup on my PDI and have the live agent chat working. But please note, this is on a "fresh" Tokyo instance, with no previous Collaboration/Connect setup. That is my challenge now as not only do we currently have our IT Service Desk using Collaboration/Connect, but our HR Service Center want to also have their own "live chat" on their portal.

So not only do I have to identify how to convert our IT Service Desk over, I also have to be able to stand up a new config for the HR Service Desk that doesn't clash with the IT Service Desk.

[Earl L]

@Ian Mildonthere's a ghost in the machine where ServiceNow PDI infrastructure management is concerned. This has been happening for at least 2 weeks that I know of, and they wipe/reset "requests" are not being made by the owner of the PDI. First time I heard about mine was similar to yours except mine was a notification that the "requested" wipe/reset had failed.

I have no idea how we get ServiceNow's attention on this since they "no longer support PDIs" but this is unacceptable management and practice where any reputable IT service is concerned.

My PDI finally finished the unsolicited reset yesterday afternoon, and everything I had done was lost and unrecoverable. And now when I log into the developer site it's telling me that the "App engine studio is not installed on this instance". Since when has this started happening? Although it was kind of annoying, the App Engine Studio was the default landing page for PDIs, since it came into general availability.

This is getting to the point where I'm considering moving away from ServiceNow completely. If they're going to run this service then they need to manage it properly, and stop causing people to lose hours and hours of work because of their errant actions.

[Ian Mildon]

The loss of PDI's will be a major issue as it's the only (feasible) option to acquire a "fresh" install of a specific release for development and/or testing purposes. As I mentioned, this particular one is being used to identify why I can get a "fresh" install of Agent Chat to work correctly, while our actual "prod" and "sub-prod" instances (which have been upgraded multiple times and have Collaboration/Connect setup on them) will not make the switch and I have not got Agent Chat to work, yet.

[MSV2]

I have received an email regarding the wipe instance and there was a new password so , just entered in the current password page and reset it again accordingly  and it worked for me .