PDI won't wake up for several hours

[Lars Schou _hrb]

Is there a way to resolve this issue? My PDI won't wake up despite multiple attempts.

[Dr Atul G- LNG]

Hi @Lars Schou _hrb 

PDI doesn't come with support. It means if it's offline or not available, no one support it. You can wait for some time or release the instance and take a new one. 

[Anurag Tripathi]

Hi,

Unfortunately there is no support for PDIs now.

There might be some maintaincence activity going on which is causing this. I'd just suggest wait it out.

[Sandeep Rajput]

@Lars Schou _hrb These is no support available for PDIs. If this issue doesn't get resolved in next few hours then release the existing instance and request for a new PDI. 

[AndersBGS]

Hi @Lars Schou _hrb ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. Wait - it should come online after some time.
2. If you get tired of waiting, release you instance and request a fresh installation. Notice, that all work that haven't been backed up will be lost for good - no restore is possible. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders