PDI Xanadu Upgrade Still running (3+ days)

mmgauvin · ‎10-08-2024

Hi, I started the upgrade process for my PDI since 3+ days and it still upgrading. I'm pretty sure something is wrong. Is the Xanadu upgrade that long? What can I do?

Dr Atul G- LNG · ‎10-08-2024

Hi @mmgauvin

I can understand it is painful, but there is no workaround for this. Wait you have already done a lot and now only option release this instance.

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View solution in original post

AndersBGS · ‎10-08-2024

Hi @mmgauvin

As you might know, there is no support available from servicenow in relation to PDI, hence your limited to two options :

- Wait, it should come back after some time.

- when you get tired of waiting, release your instance and request a fresh installation. Note, all work that you haven't backed up will be lost for good.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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Sandeep Rajput · ‎10-08-2024

@mmgauvin Similar issues are reported by other users https://www.servicenow.com/community/upgrades-and-patching-forum/my-pdi-is-taking-lot-of-time-for-up...

It looks like there are some issues going on with Xanadu upgrades on PDI. If the upgrade is taking longer then I recommend requesting a fresh PDI on Xanadu. Hope this helps.