PDI

[srushtibhuj]

Why my PDI is status is offline ?

[Dr Atul G- LNG · Accepted solution]

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

An infrastructure-related issue beginning on July 22 caused the ServiceNow Developer Site to become temporarily unavailable and affected the availability of some Personal Developer Instances (PDIs).

The Developer Site is now back online, but some PDI-related actions remain paused while ServiceNow continues to investigate and resolve the issue.

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[Tanushree Maiti · Accepted solution]

Hi @srushtibhuj 

Today Other community member also reported the same.

Please refer:  Incident: Developer Site Restored and PDI Availability Issues

Wait for platform recovery . At some certain interval Refresh the instance from developer portal.

Do not worry. It would be working as before.

Note: If after 6-7 days, its not working/ if you have urgent work in PDI, then you can think about Release the instance and request for new one.

There is no support available for PDI .

[Dr Atul G- LNG · Accepted solution]

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

An infrastructure-related issue beginning on July 22 caused the ServiceNow Developer Site to become temporarily unavailable and affected the availability of some Personal Developer Instances (PDIs).

The Developer Site is now back online, but some PDI-related actions remain paused while ServiceNow continues to investigate and resolve the issue.

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[Tanushree Maiti · Accepted solution]

Hi @srushtibhuj 

Today Other community member also reported the same.

Please refer:  Incident: Developer Site Restored and PDI Availability Issues

Wait for platform recovery . At some certain interval Refresh the instance from developer portal.

Do not worry. It would be working as before.

Note: If after 6-7 days, its not working/ if you have urgent work in PDI, then you can think about Release the instance and request for new one.

There is no support available for PDI .

[Abhishek Pal · Accepted solution]

Hi @srushtibhuj,

Based on the screenshot, your PDI is currently showing an Offline status. Since it was last used only 1 day and 3 hours ago, this does not appear to be caused by inactivity or instance reclamation.

ServiceNow has acknowledged that a small number of PDIs are still offline following the recent Developer Site infrastructure issue, and the issue is currently being investigated.

There is no configuration change required from your side. Please wait for the instance to be restored and periodically check the My Instance page and the official Developer Community incident update.

Do not release or reset the PDI if it contains important work, because releasing it may permanently remove access to the existing instance and its data.

The Build Agent, ServiceNow Studio, and App Engine Studio showing Installed are unrelated to the Offline status.

Once the instance is available again, back up important work regularly using update sets or source control.