Performance Analytics Best Practices

[shawshipra]

Hello All,

Need to know few of the best and recommended practices in performance analytics for example- shall we created reports of scoped applications in Scope Application update state or in global application update set. maximum limit of historical data collection, etc.

Regards,

Shipra

[SanjivMeher]

Below articles should help. Most of the things we learn while implementing. So i would suggest start building it and explore the community.

https://www.servicenow.com/community/platform-analytics-articles/servicenow-performance-analytics-be...

https://www.servicenow.com/community/performance-analytics-blog/data-collection-best-practices/ba-p/...

https://www.acorio.com/best-practice-performance-analytics/

https://www.inry.com/insights/the-power-of-performance-analytics-and-why-you-need-it

[Saurav11]

Hello,

Please find the below article on the same:-

https://www.servicenow.com/community/platform-analytics-articles/servicenow-performance-analytics-be...

Please mark answer correct/helpful based on Impact.

[Bert_c1]

The Application Scope of any update set contents must match that of the Update Set application scope. You will see Update Preview errors if not. A quick test of updating a Data collection job from the "Change Management - Change Success Score" app scope when my current update set is in the Global app scope shows that you can not make a change to that record unless the current app scope is the same as the record being modified.