Performance Analytics: Trend lines are not coming

shubhi_shubhi · 3 weeks ago

Hi Team,

I have created a Formula Indicator by copying the existing similar Formula Indicator but Trend lines are not Visible, even though I have selected the Trend checkbox in the PA Widget.

But Similar Indicator Trend Lines are visible. Any sggestion?

Tanushree Maiti · 3 weeks ago

Hi @shubhi_shubhi

1. Navigate to Performance Analytics > Indicators > Formula Indicators and open your new formula.

Verify if the contributing automated indicators have successfully collected scores for the target dates.

Refer: KB0822623 The widget shows No Data Available/No Data to Display in dashboard even though "Value when...

Formula indicator not showing scores

2. Ensure any contributing indicators have Value when nil set to 0 instead of blank.

3. Refer: https://www.servicenow.com/docs/r/zurich/now-intelligence/performance-analytics/c_Widgets.html

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

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shubhi_shubhi · 3 weeks ago

Hi Tanushree,

Thank you for your Response

I observed that the Historic Job was configured with a fixed interval of Relative Start: 1 month ago and Relative End: 1 day ago. As a result, the data reflected only a one-month period, producing an almost flat trend line.

After updating the Relative Start to 5 months ago, the trend lines began displaying correctly with more meaningful variation.

Note: Please review the Historic Job data collection settings, as they directly impact the accuracy and visibility of the trend lines.