Performance Analytics

drslry2
Tera Contributor

Hi gurus,

I have an indicator against the incident table that should return quite a few records to a scorescreen however it returns nothing.  I'm new to performance analytics, not sure where to start troubleshooting.  Any help will be appreciated.

thanks,

Rob

1 ACCEPTED SOLUTION

Hi @drslry2 , 

 

I have now tried to re-create your scenario in my PDI without any issues. 

 

First, to duplicate your requirement, I have made the indicator source and automated indicator for collection of alle records assigned to "App Engine Studio Users". As you see below there is 10 records in my PDI.

 

AndersBGS_0-1686897649934.png

 

The Indicator Source is created as below, where following settings has been set:

 

Facts table: Incident

Conditions: App Engine Studio Users

 

AndersBGS_1-1686897735317.png

 

Afterwards I created a automated indicator with below conditions:

 

Indicator Source: data collection on demand of App Engine Studio Users

Unit: #

Value when nil: 0

Additional conditions: None

Publish on Analytics Hub: True

 

AndersBGS_2-1686897788004.png

AndersBGS_3-1686897803799.png

AndersBGS_4-1686897822767.png

Lastly, I added above automated indicator to the OOTB PA Job:

AndersBGS_5-1686897859854.png

After the Job was executed, I got the following scorecard (as expected):

AndersBGS_6-1686897906706.png

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

25 REPLIES 25

DrewW
Mega Sage
Mega Sage

Did you add the indicator to a collection job and then run that job?

 

What does your indicator source look like?

 

 

Yes the indicator is included in the scheduled data collection job...also the indicator is defined as all records from the incident table with an assignment group of not null.  There is an automated breakdown that includes mappings and indicator also.  And a script that creates the bucket categories.  All these screenshots should be attached. Thanks for your help with this.

script.PNG

breakdowns.PNG

automated indicator.PNG

data collection job.PNG

Ok for testing remove all of your breakdowns and then run the collection job to see what the count is.

 

Also you posted what you Indicator is setup for but not the Indicator Source.  It looks like its set to "Incidents" but l'm not seeing a screen shot for it.

 

Hi @drslry2 and @rjp ,

 

Still missing the screenshot of the indicator source? Also, according to your scheduled job, this is run on-demand and only for one day? is this correct? 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/