Performance Analytics

drslry2 · ‎06-08-2023

Hi gurus,

I have an indicator against the incident table that should return quite a few records to a scorescreen however it returns nothing. I'm new to performance analytics, not sure where to start troubleshooting. Any help will be appreciated.

thanks,

Rob

AndersBGS · ‎06-15-2023

Hi @drslry2 ,

I have now tried to re-create your scenario in my PDI without any issues.

First, to duplicate your requirement, I have made the indicator source and automated indicator for collection of alle records assigned to "App Engine Studio Users". As you see below there is 10 records in my PDI.

The Indicator Source is created as below, where following settings has been set:

Facts table: Incident

Conditions: App Engine Studio Users

Afterwards I created a automated indicator with below conditions:

Indicator Source: data collection on demand of App Engine Studio Users

Unit: #

Value when nil: 0

Additional conditions: None

Publish on Analytics Hub: True

Lastly, I added above automated indicator to the OOTB PA Job:

After the Job was executed, I got the following scorecard (as expected):

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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drslry2 · ‎06-12-2023

Hi Anders,

Sorry for the late reply, attached is the screenshot for the indicator source...yes run on demand for now. Thanks for your help.

DrewW · ‎06-12-2023

In your last screen shot you posted of your indicator the source was named "Incident", the one you posted was called "Success Metrics IT Department". Are you sure you have the correct one?

Did you try dropping the breakdowns and running the job like I suggested?

drslry2 · ‎06-12-2023

Hi,

Just so I'm clear, should I change the Job Indicator from All Breakdowns to No Breakdowns?

..thanks for your patience, this is my first attempt a Performance Analytics

DrewW · ‎06-12-2023

That or remove them from the related list on the indicator just for the time being.

drslry2 · ‎06-12-2023

Still just one record returned, after removing All breakdowns..i guess i was expecting alot more