Performance Analytics

[drslry2]

Hi gurus,

I have an indicator against the incident table that should return quite a few records to a scorescreen however it returns nothing.  I'm new to performance analytics, not sure where to start troubleshooting.  Any help will be appreciated.

thanks,

Rob

[drslry2]

One is an indicator, the other is the indicator source...both against the incident table...is this not correct?

[AndersBGS · Accepted solution]

Hi @drslry2 , 

I have now tried to re-create your scenario in my PDI without any issues. 

First, to duplicate your requirement, I have made the indicator source and automated indicator for collection of alle records assigned to "App Engine Studio Users". As you see below there is 10 records in my PDI.

The Indicator Source is created as below, where following settings has been set:

Facts table: Incident

Conditions: App Engine Studio Users

Afterwards I created a automated indicator with below conditions:

Indicator Source: data collection on demand of App Engine Studio Users

Unit: #

Value when nil: 0

Additional conditions: None

Publish on Analytics Hub: True

Lastly, I added above automated indicator to the OOTB PA Job:

After the Job was executed, I got the following scorecard (as expected):

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[drslry2]

That example was extremely helpful, thank you for your patience with this issue, very much appreciated!

[drslry2]

Thank you Anders..I too am getting 

 Thank for your reply Anders...I too am getting 10 records returned however they are not being 'bucketed' into a department at all...what controls how the records are bucketed or grouped?

[AndersBGS]

Hi @drslry2 ,

You're missing to add the breakdown and afterwards collect breakdown matrix on the indicator - this will solve your request.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders