Performance Analytics

drslry2 · ‎06-08-2023

Hi gurus,

I have an indicator against the incident table that should return quite a few records to a scorescreen however it returns nothing. I'm new to performance analytics, not sure where to start troubleshooting. Any help will be appreciated.

thanks,

Rob

AndersBGS · ‎06-15-2023

Hi @drslry2 ,

I have now tried to re-create your scenario in my PDI without any issues.

First, to duplicate your requirement, I have made the indicator source and automated indicator for collection of alle records assigned to "App Engine Studio Users". As you see below there is 10 records in my PDI.

The Indicator Source is created as below, where following settings has been set:

Facts table: Incident

Conditions: App Engine Studio Users

Afterwards I created a automated indicator with below conditions:

Indicator Source: data collection on demand of App Engine Studio Users

Unit: #

Value when nil: 0

Additional conditions: None

Publish on Analytics Hub: True

Lastly, I added above automated indicator to the OOTB PA Job:

After the Job was executed, I got the following scorecard (as expected):

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

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Anders

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View solution in original post

drslry2 · ‎07-05-2023

The Collection Breakdown matrix is checked..but the scorecard still doesn't group the results properly..there should be a count of 10 in the Communication Technologies row. Do you think there could be something else that is causing this to not work?

AndersBGS · ‎07-05-2023

Hi @drslry2 ,

Ok, then my best guess would be to look into the different breakdowns that you have created, to verify that they are created properly.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

AndersBGS · ‎06-12-2023

Hi @drslry2 ,

In general your job, indicator source and indicator looks fine. I though would recommend you set a limit to you incidents, so it's not the full incident table that is queried every time the job run.

What is the outcome that you would expect according to the filter you have created? Incidents yesterday where assignment group is empty?

If you run the on-demand job now, and also take a list view with same conditions for incidents is the result different?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

drslry2 · ‎06-13-2023

Maybe I'm completely off track with all of this

AndersBGS · ‎06-08-2023

Hi @drslry2 ,

How is you conditions on the associated indicator source configured? How is your PA job configured? please share screenshots of the same, then I will be happy to help you.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/