Performance Analytics

drslry2
Tera Contributor

Hi gurus,

I have an indicator against the incident table that should return quite a few records to a scorescreen however it returns nothing.  I'm new to performance analytics, not sure where to start troubleshooting.  Any help will be appreciated.

thanks,

Rob

1 ACCEPTED SOLUTION

Hi @drslry2 , 

 

I have now tried to re-create your scenario in my PDI without any issues. 

 

First, to duplicate your requirement, I have made the indicator source and automated indicator for collection of alle records assigned to "App Engine Studio Users". As you see below there is 10 records in my PDI.

 

AndersBGS_0-1686897649934.png

 

The Indicator Source is created as below, where following settings has been set:

 

Facts table: Incident

Conditions: App Engine Studio Users

 

AndersBGS_1-1686897735317.png

 

Afterwards I created a automated indicator with below conditions:

 

Indicator Source: data collection on demand of App Engine Studio Users

Unit: #

Value when nil: 0

Additional conditions: None

Publish on Analytics Hub: True

 

AndersBGS_2-1686897788004.png

AndersBGS_3-1686897803799.png

AndersBGS_4-1686897822767.png

Lastly, I added above automated indicator to the OOTB PA Job:

AndersBGS_5-1686897859854.png

After the Job was executed, I got the following scorecard (as expected):

AndersBGS_6-1686897906706.png

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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25 REPLIES 25

Hi Anders, 

Thank you for the reply.  I've included a couple of screen shots, let me know if this is helpful and if you need to see anything additional.

-Rob