Permissions to load attachments on a specific page?

andrewcampbell · ‎05-28-2015

A single page on our instance presents an attachment dialog like the top one below, rather than like the botttom one below, to non-adminstrative users. Given that it shows up for admins, I assume this is a permission problem, but can't seem to find where attachment permissions are handled on other than a global basis. Any help would be appreciated!

Thanks!

Andy

Michael Ritchie · ‎05-28-2015

I was able to reproduce this:

The ACL and the UI Macro is expecting write access to the table so if your user doesn't have the ability to update records in that table, then they also cannot attach files. I would check the ACLs on the table in the first screenshot.

View solution in original post

Michael Ritchie · ‎05-28-2015

Check the system properties to see if there are restrictions set:

Administering Attachments - ServiceNow Wiki

andrewcampbell · ‎05-28-2015

Thanks Michael, I did look there, and nothing there explains what I'm seeing. I appreciate the reply, though!

Michael Ritchie · ‎05-28-2015

There is a ACL on the sys_attachment table that allows write access for attachments. It is script based so check the script to see if your particular table is called out there. Here is a link to that ACL:

https://YOUR-INSTANCE.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=0c653a510a0a0b8201235...

andrewcampbell · ‎05-28-2015

Much appreciated...checked it out, though, and didn't see anything in the script. Just to be sure, though, I disabled that ACL in a lower environment, and no still joy. Thanks for the info, tho!